At Clickit, we are committed to providing our customers with the highest level of service. We strive to ensure that every transaction is satisfactory. However, we understand that there may be instances where a refund or return is necessary. Please review our policy below for details on how to proceed.
1. Refund Policy
We offer refunds under the following conditions:
1.1 Services Not Rendered:
If you have purchased a service from us and it has not been rendered within the specified timeframe, you are eligible for a full refund.
1.2 Service Cancellation:
If you cancel a service before it has been initiated, you are eligible for a refund, minus any processing fees.
1.3 Dissatisfaction with Service:
If you are not satisfied with the service provided, you may request a refund within 14 days of completion. Refunds will be issued after a thorough review of the service provided and the reasons for your dissatisfaction.
1.4 Refund Processing Time:
Once a refund is approved, it will be processed within 7-10 business days. The refund will be credited back to the original payment method used at the time of purchase.
2.2 Non-Returnable Items:
Certain products may be exempt from returns, including:
- Downloadable software
- Customized or personalized items
- Clearance or sale items
2.3 Return Process:
To initiate a return, contact us at support@clickitindia.org with your order number and reason for return. Our team will provide instructions on how to return the item. Please note that the customer is responsible for return shipping costs unless the item received was damaged or incorrect.
2.4 Refunds for Returned Products:
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days and credited to the original payment method.
3. Exceptions
- Refunds or returns will not be issued for services that have been fully delivered or consumed.
- Digital products or downloadable content are not eligible for refunds after purchase.
- Services or products purchased via third-party platforms may have different refund or return policies. Please review their policies for more details.
4. Contact Us
If you have any questions regarding our Refund and Return Policy, feel free to contact us at:
Email: support@clickitindia.org
We are here to assist you and ensure your experience with Clickit is smooth and satisfactory.